Policies
| All orders must be signed and submitted on Alliance Publishing & Marketing, Inc.’s form (or order confirmation form, if placed over the phone) accompanied by one of the following items: 1. An official signed purchase order from the school, school district, or purchasing organization. 2. An order placed on school letterhead signed by the principal or superintendent. 3. An order signed by an officer if payment is to be made by a school support organization such as a PTA, PTO, etc. 4. An order to be paid for by a CHARACTER COUNTS! business sponsor must be accompanied by a signed company purchase order or a signed letter from the firm’s authorized purchasing agent. Payment can be made using Mastercard, VISA, Discover, or American Express. An invoice will be sent during the first few business days following shipment. Payment is due within 30 days from the invoice date, unless other arrangements have been made. A finance charge of 1.5% per month will be applied to the total unpaid balance after 30 days. Prices are based on camera-ready art. Only Maryland for-profit schools are required to pay sales tax. 5. The production time period begins when all items required for custom printing (camera-ready handbook/school mascot, etc.) are complete and have been received by APM. 6. Early-order discounts or special quote prices are not valid on reorders. All early orders including optional features (handbook or personalized cover) must be complete and in our possession by May 19, 2008. 7. If books are returned to APM because no one is available to receive the shipment or the shipment is rerouted, the customer is responsible for the additional charges. We are not liable for shipping delays due to strikes or any other reason beyond APM’s control. 8. Damaged or defective books must be reported to APM within 30 days of receipt. APM reserves the right to replace or credit defective materials. 9. Proofs are not supplied for handbooks that are submitted camera-ready. The customer is responsible for handbook content and margin set up. 10. If an order is cancelled, the customer is liable for any actual costs associated with preparation or production. Because books include a dated school year calendar, they cannot be returned for any reason. |